Internal FAQ

 

General FAQ Rental Information

FAQ: Do you rent cars for Uber, Lyft, and food delivery drivers?
A: Yes! All our vehicles are Uber, Lyft, Veyo, and DoorDash approved. We rent 2010-2018 Toyota Priuses and 2012-2017 Toyota Prius V’s suitable for ALL rideshare, food deliveries, package deliveries, and other gig work.

FAQ: What types of vehicles do you offer?
A: We currently offer Toyota Priuses (2010-2018 models) and Prius V’s (2012-2017 models). These are available in a few different class categories.  All prices include tax.

  • Generation 4 ($365.00/week) – This price is exclusive to the Generation 4 model of the Prius manufactured from 2016-2022.  Generation 4 Priuses come with a lot of improved tech, and greatly improved fuel economy.

  • Grade A ($353.10/week) – Ideal for customer transport, mechanically and cosmetically excellent.

  • Grade B ($342.09/week) – Uber/Lyft approved and will be mechanically excellent, but may have some minor cosmetic issues.

  • Salvage/Delivery Only ($331.28/week) – Ideal for delivery drivers and those looking to save as much money as possible.  These cars are typically going to be our older ones, or have larger cosmetic defects that may make it difficult to put on a platform where you would carry passengers.  Some cars in this class may have salvage titles which would mean they are ONLY eligible for food and package delivery.

  • Wrapped ($300/week) – These vehicles are ideal for those that intend to only do food or package deliveries.  These cars are in good cosmetic and mechanical condition, but have a full car wrap for a local business.  The price is lowered to account for the fact that the car is essentially an advertisement.  The wraps do look very nice, so if you don’t mind, this is a GREAT deal for those that do deliveries.

FAQ: How soon can I get a rental?
A: In 99.9% of cases, we can get you a car same day, typically within a couple of hours of you reaching out to us.

FAQ: How do I qualify for a rental?
A: To qualify, we require:

  • A photo of your driver’s license

  • A screenshot of your Uber, Lyft, DoorDash, Instacart or other profile showing the total number of trips completed.

    • We can often work with individuals who are just getting started and have no trips or deliveries yet.

FAQ: Do I need a credit check or security deposit?
A: No! We do not require a credit check or security deposit.

FAQ: How much does it cost to get started?
A: You need approximately $275-$400 to get started. This includes:

  • $225 upfront rental payment

  • Personal liability insurance ($40-$80/week, or $100-$200/month depending on driving history, age, gender, and other factors.)

FAQ: What is the weekly rental price?
A: Weekly rental rates run from $300 – $365/week including tax.

Q: Do you offer monthly rentals?
A: We do offer discounted rates for those that would like to pay monthly instead of weekly.  It’s anywhere from 10-12% cheaper than if you were to just pay week-to-week.  You do have to pay the majority of it up front however, typically around $1000.

Approval & Onboarding Process

FAQ: How do I start the rental process?
A: Text or call our Phoenix location @ (602) 222-9619 or our Mesa location @ (480) 637-5000. You can also send us an e-mail directly at alex@driveitpro.com if preferred.

Q: How long does the approval process take?
A: The approval process typically takes just a few minutes. Once approved, you will receive the next steps to pick up your rental.

FAQ: I am on the Lyft rental waitlist. Can I rent from you even if I haven’t driven for rideshare yet?
A: Yes! While we do typically like to see a bit of rideshare/delivery/gig experience, we can very often work with drivers that have not completed any trips yet.

Payment & Insurance

FAQ: When are payments due?
A: Payments are due weekly on whatever day you pick up the vehicle.  All customers at both our Phoenix and Mesa locations have a 48 hour grace period with no penalty should they need it.

FAQ: What forms of payment do you accept?
A: We accept Cash, CashApp, Zelle, Apple Pay, and all major debit/credit cards.  The easiest way to pay is by using the e-mails our system sends out automatically each week.  It will allow you to split the payment up between cards and make partial payments for your convenience.

FAQ: Do I need my own insurance?
A: Yes. You must carry your own personal liability insurance, just like you would with a personal vehicle. We can help you get the insurance lined up via text/phone as part of the onboarding process.  The insurance can be anywhere from $40-$80/week, or $100-$200/month depending on personal driving history, age, and gender.

FAQ: What happens if I make a late payment?
A: All customers at both Phoenix and Mesa locations have a 48 hour grace period with no penalty by default.  Should you need more than this to make your payment, reach out to us immediately so we can keep your account in good standing.

Car Availability & Pickup

FAQ: Do you have vehicles available today?
A: 99% of the time we have vehicles available.  Call or text the Phoenix or Mesa office to get the process started.

FAQ: What are your office hours?
A: Drive It Pro Phoenix and Drive It Pro Mesa are open:

  • Monday – Friday: 9 AM – 5:00 PM

  • Saturday: 9 AM – 2:00 PM

  • Sunday: Closed

FAQ: Where do I pick up my rental?
A: You will pick up the vehicle at whatever location you made contact with.  After picking up your vehicle however, you can take it to either the Phoenix or Mesa location for regular maintenance and service.

Breakdowns & Support

FAQ: What should I do if my rental car breaks down?
A: If your car breaks down:

  1. Ensure it is not blocking traffic.

  2. Contact the office immediately at (602) 222-9619 via call or text.

  3. If outside business hours, get home safely, take the key with you, and either send us a text message or leave us a voicemail explaining what happened.  When we open the next morning, we will get the car towed in, and get it repaired from there.

FAQ: Do you credit for downtime?
A: We ALWAYS credit for downtime if you’re without your vehicle for maintenance related reasons.  We’re very generous with our discount policy, typically if you have to spend 4 or more hours in our shop, we will offer to credit you for the entire day.

FAQ: Will you give me another car when mine breaks down?

A: If we’re unable to repair your car within 24 hours, or if your car breaks down right before the weekend, then we will swap you into another vehicle to minimize downtime.

Miscellaneous

FAQ: Do you offer rental extensions?
A: Yes! Your rental with us will automatically extend each week until you tell us to stop.

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